According to the Finnish Consumer Protection Act, you have the right to exchange or return all or part of your order within 14 days of having received it. This right only applies to unused and sellable products.

If you wish to return a defective product after these 14 days have passed, please contact Arcada Shop directly.

If you wish to return a product, please print out and fill in the return form which was sent to your e-mail address together with your order confirmation. The return form can also be found here. Please bring the product(s) and the return form to Arcada’s info desk.

If the products were delivered to you and you want to return them by mail, please contact Arcada shop at or by phone +358 207 699 699 for instructions.