Terms and conditions

Valid from 22.06.2017

Arcada Shop

Yrkeshögskolan Arcada Ab (Business Identity Code: 2553871-2) sells products to private individuals over the age of 18 in Finland. The product prices include VAT. We reserve the right to alter prices, terms and conditions.


You can order products in Arcada shop by adding them to your basket and paying for the contents of the basket at the checkout. All information about the customer is treated confidentially. The information we ask you to enter when ordering is only used for deliveries, to process the order or resolve any problems with it. When you order products from Arcada Shop, we assume that you have read and accepted the terms and conditions which apply at the time of your purchase.


The payment service is offered by Paytrail Oyj (Business Identity Code 2122839-7) in cooperation with the banks and credit institutions. You do not need to pay any extra fees or register in order to use the payment service. The seller will immediately be informed that your payment has been received. All data transmission and monetary transactions are SSL protected, which means that no unauthorised persons can gain access to your information.

Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is licensed by the Finnish Financial Supervisory Authority. If you have any complaints, we ask you to contact Arcada Shop in the first instance.

Paytrail Oyj

Business Identity Code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Internet banks

When payments are made via internet banks, Paytrail Oyj (2122839-7) transfers the payment in cooperation with the Finnish banks and credit institutions. From the consumer’s point of view, the service works in exactly the same way as traditional e-payment.

Payment methods

Paytrail is compatible with most Finnish internet banks. You can also pay with Visa and MasterCard.

Order confirmation

Once your order has been received, an order confirmation will be sent to your e-mail address. In order for us to be able to send you the order confirmation, you need to enter your e-mail address when placing your order. The order confirmation functions as proof of payment and must be presented if you have chosen to pick up the products in the info desk.

Picking up products

Products from Arcada Shop are either picked up in the info desk in the Arcada building or delivered to the buyer.

Products are only delivered within Finland, and the delivery is free of charge.

Products that are to be picked up are collected at the info desk on the second floor of the Arcada Building (Jan-Magnus Janssonin aukio 1, 00560 Helsinki).

Products can only be picked up on weekdays between 9am and 3pm.

Your products will be given to you in exchange for showing the order confirmation that was sent via e-mail. The order confirmation can be shown either printed or on e.g. a smartphone/tablet/laptop. Be prepared to confirm your identity.

The products should be picked up within one calendar month of the date when you received your order confirmation.


If you are unable to pick up your products yourself, you can authorise someone else to do it for you. Write that person’s name along with your signature in the field labelled ‘Authorisation’ at the bottom of the order confirmation.

Terms and conditions for returns

According to the Finnish Consumer Protection Act, you have the right to exchange or return all or part of your order within 14 days of having received it. This right only applies to unused and sellable products.

If you wish to return a defective product after these 14 days have passed, please contact Arcada Shop directly.

If you wish to return a product, please print out and fill in the return form which was sent to your e-mail address together with your order confirmation. The return form can also be found here. Please bring the product(s) and the return form to Arcada’s info desk.

If the products were delivered to you and you want to return them by mail, please contact Arcada shop at or by phone +358 207 699 699 for instructions.